Shipping Policy

Last Updated: July 28, 2026

Thank you for choosing Seranova Beauty. We are committed to delivering your order as quickly and safely as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully authorized and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, promotional events, or seasonal demand, processing times may be extended. Customers will be notified when significant delays occur whenever reasonably possible.

2. Shipping Time

Once your order has been dispatched, estimated delivery time is typically between 3–15 business days.

Please note that delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on several factors, including but not limited to:

• Destination country or region

• State, province, or city

• Distance from major metropolitan areas

• Local carrier performance

• Customs clearance procedures

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Government regulations

• High shipping volumes

• Other circumstances beyond our reasonable control

Customers located in remote or rural areas may experience longer delivery times.

3. Shipping Costs

Shipping is generally offered free of charge on most orders.

However, Seranova Beauty reserves the right to apply, modify, remove, or adjust shipping charges at any time without prior notice. Shipping fees may vary depending on the destination, shipping method, carrier availability, order size, promotional campaigns, or other operational considerations.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 72 hours for tracking information to become active after shipment.

5. Shipping Address

Customers are solely responsible for providing a complete and accurate shipping address at checkout.

Seranova Beauty is not responsible for delays, failed deliveries, additional shipping costs, or returned packages resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

6. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other governmental fees imposed by the destination country.

These charges, when applicable, are the sole responsibility of the customer unless otherwise required by applicable law.

Seranova Beauty has no control over customs processing times or import regulations.

7. Delivery Delays

While we make every effort to ensure timely delivery, Seranova Beauty cannot guarantee specific delivery dates.

We shall not be held liable for shipping delays caused by events beyond our reasonable control, including but not limited to:

• Customs delays

• Carrier operational issues

• Severe weather

• Natural disasters

• Public holidays

• Government actions

• Transportation disruptions

• Labor strikes

• Security inspections

• Force majeure events

8. Lost, Delayed or Damaged Shipments

If your package appears to be significantly delayed, lost, or arrives damaged, please contact our Customer Support team as soon as possible.

We will work with the shipping carrier to investigate the shipment and provide assistance where appropriate. Resolution times may vary depending on the carrier's investigation process.

9. Refused or Undeliverable Packages

Packages refused by the customer or returned due to an incorrect address, failure to claim the shipment, or unsuccessful delivery attempts may be subject to return shipping fees, carrier charges, administrative fees, and any applicable restocking fees.

Any eligible refund will be processed only after the returned shipment has been received and inspected, in accordance with our Refund & Return Policy.

10. Policy Updates

Seranova Beauty reserves the right to modify or update this Shipping Policy at any time without prior notice.

The Shipping Policy published on our website at the time an order is placed shall apply to that purchase.

11. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Seranova Beauty
Email: seranova27@gmail.com

Our Customer Support team aims to respond to all inquiries within 24–48 business hours.