We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at seranova27@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at seranova27@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at seranova27@gmail.com.

Refund & Return Policy

Last Updated: July 28, 2026

At Seranova Beauty, we are committed to maintaining the highest standards of hygiene, product integrity, and customer safety. Because we specialize in beauty, cosmetic, skincare, and personal care products, our return policy is intentionally limited.

By placing an order through our website, you acknowledge and agree to the following Return & Refund Policy.

1. Non-Returnable Products

For health, hygiene, and safety reasons, the vast majority of our products are final sale and are not eligible for return, exchange, or refund after delivery.

This includes, but is not limited to:

• Cosmetics

• Skincare products

• Hair care products

• Beauty tools that have been opened or used

• Personal care devices

• Products with broken hygiene seals

• Products showing any signs of use, wear, damage, or alteration

• Gift cards

• Promotional or clearance items

2. Limited Return Eligibility

A return request may only be considered if:

• The product was delivered damaged due to shipping;

• You received the incorrect product;

• The product has a verified manufacturing defect;

• The item remains completely unused, unopened, and in its original factory-sealed packaging.

Meeting these conditions does not automatically guarantee approval.

Seranova Beauty reserves the sole right to determine whether a return request qualifies.

3. Return Request Deadline

Any return request must be submitted within 3 calendar days of the confirmed delivery date.

Requests submitted after this period will automatically be declined.

4. Return Authorization Required

Customers must obtain written Return Authorization from our support team before sending any package.

Returns sent without prior approval will be refused or discarded without refund.

5. Customer Responsibility

If a return is approved, the customer is solely responsible for:

• All return shipping costs;

• Shipping insurance (if applicable);

• Customs duties or import fees;

• Any carrier handling charges;

• Safe packaging of the returned merchandise.

Original shipping charges are non-refundable.

6. Restocking Fee

Approved returns are subject to a minimum 25% restocking fee to cover inspection, processing, quality control, inventory handling, and administrative costs.

Additional deductions may apply if the returned item is incomplete, damaged, improperly packaged, or not returned in original condition.

7. Inspection Process

Every returned item undergoes a quality inspection upon arrival.

Inspection may require up to 10 business days after delivery to our warehouse.

Refunds will only be processed if the returned merchandise fully complies with our return requirements.

8. Refund Method

If approved, refunds will be issued only to the original payment method.

Depending on your financial institution, processing may require 5–15 business days after approval.

9. Refused Deliveries

Orders refused at delivery or returned because of an incorrect shipping address may be subject to:

• Return shipping charges;

• Carrier fees;

• Restocking fees;

• Administrative processing fees.

These amounts will be deducted from any eligible refund.

10. Chargebacks

Customers are encouraged to contact Seranova Beauty before initiating a payment dispute with their bank or credit card provider.

Fraudulent or abusive chargebacks may be contested using shipping records, delivery confirmation, order documentation, customer communications, and any other available evidence.

11. Right to Refuse

Seranova Beauty reserves the right to refuse any return or refund request that does not fully comply with this policy.

12. Policy Changes

Seranova Beauty reserves the right to modify this policy at any time without prior notice. The version published on our website at the time of purchase shall govern the transaction.